We want every bottle to be a good one. If something’s not right with your order, we’ll sort it out. Here’s how returns and refunds work at Bottle ‘n Barrel.
Our 30 Day Promise
If there’s a problem with your order, let us know within 30 days of purchase and we’ll make it good with a replacement, a store credit, or a refund to your original payment method.
We’ll always help when:
- A bottle is faulty. Corked, oxidised, or otherwise not as it should be.
- Something arrived damaged. Breakages or leaks in transit.
- We sent the wrong item. If the wrong drop turned up, we’ll swap it at no cost to you.
Change of Mind
Ordered the wrong wine or simply changed your mind? Get in touch within 30 days. As long as the bottles are unopened, undamaged, and in their original condition, we’ll arrange a return for a store credit or refund. Return shipping for change-of-mind purchases is at your cost, and we recommend a tracked service.
How to Arrange a Return
- Contact us with your order number and a quick note about the issue. Photos help a lot for damaged items.
- We’ll confirm the details and let you know the next step. For faulty or damaged bottles you usually won’t need to send anything back.
- Once approved, refunds are processed within 5 business days to your original payment method. Your bank may take a few extra days to show the funds.
A Few Practical Notes
- Please don’t tip faulty wine down the sink until you’ve spoken to us. We may ask for a photo or for the bottle to be returned.
- Sale items are covered for faults and damage just like full-priced wines.
- Gift recipients are welcome to contact us directly. A store credit can be issued without notifying the purchaser.
Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded, and you’re entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
Need a Hand?
Head to our contact page or call us on 1800 123 456 during business hours. We’re a friendly bunch and we’ll get it sorted.